FAQs

Booking an Inflatable:

How much space do I need to fit a bouncy castle?

You can find more information about the specific size of each of our inflatable when browsing our range. You'll need at least 2ft either side of the inflatable. If you have any questions or if you're unsure about which inflatable would work best for your garden, please get in touch and we can help you!

How long can I keep the bouncy castle?

We like to have all of our deliveries completed early in the morning so that you get a full days hire. Our collections are scheduled between 5pm and 7pm so if you would like a later collection you will need to have an overnight booking. We don't collect after dark as it’s hard to pack away when we can't see all the equipment! When you make your booking we will talk about collection times and check the time of your party to make sure your collection fits around your arrangements.

Can I hire a bouncy castle overnight?

We can arrange overnight hire for an additional cost subject to availability, but we can ONLY leave an inflatable overnight in a secure garden or hall.

Can I collect a bouncy castle from you?

No for insurance and safety reasons we must deliver and install the equipment ourselves.

Can I book at the last minute?

You can leave it until the day of your event to book but don't be surprised if we have no availability! In the summer months we recommend booking in advance and for bank holiday weekends you should book well in advance as inflatables are usually in heavy demand.

What sort of surface do you need for the bouncy castle?

Bouncy castles, slides and our other inflatables situated outdoors need to be on a reasonably flat grassy area (slight slopes are ok) so that they can be staked down. They can't go on steep slopes or under low trees. The area needs to be completely free of any sharp stones, objects, dog mess or excessive mud. We may refuse to set up a castle if the ground is not in a suitable condition and would take too long to clear.

Installation and Setup

How do I set up the Bouncy Castle?

The good news is that you don't need to worry about this! All of our equipment will be set up by our team who will complete a safety assessment prior to leaving! Where necessary, we will provide you with some additional information that you may need to help you to get the best out of your inflatable!

When time will you arrive?

We typically deliver between 8am and 11am, with collections starting after 5pm. If you have specific times to operate to (i.e. you have a hall hired for a set period) please let us know and we will arrange our bookings around you.

What should I do before you arrive?

Our bouncy castles are delivered on a sack barrow so we need clear access for this (at least 3ft). Make sure paths and access to your garden are free of obstacles. We will also need access to electrical supply so please have an extension lead to hand if necessary!

How long do you need to set-up and take down a bouncy castle?

It takes between 15 and 20 minutes to set up a bouncy castle and about 15 to 20 minutes to take it down. This may vary depending on the equipment you have hired.

How much room do you need to erect a bouncy castle?

There should be 4ft at the front and back of the inflatable and a minimum of 2ft each side.

Can we move the bouncy castle?

No, for insurance and safety reasons once the inflatable has been delivered and installed and our staff have left, it must not be moved under any circumstances.

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Weather

What if the weather is bad on the day of my event?

Many of our bouncy castles come with rain covers, and we will bring these along on the day of hire and will attach them if required. Inflators and fans must be protected from the rain. Inflatables are not safe to use in high winds and we have devices available that assist us in gauging the wind levels. If we are unable to provide you with an inflatable due to high wind speed, we will offer you a future date free of charge (subject to availability).

What if it rains during our party?

Most of our bouncy castles have built-in shower covers, so a shower or two is no problem. If the weather is going to be too bad (heavy rain/high winds) on the day of your party we do not charge for cancellations. We always phone you the day before your booking to confirm times and check that the weather is OK.

Miscellaneous Enquiries

Do you have insurance?

Yes - all of our inflatables come with Public Liability Insurance

How safe is it?

All of our bouncy castle and inflatables fully comply to the latest Health and Safety Executive guidelines for Inflatable Play Equipment and have current safety certificates. However you are responsible for ensuring that there is adult supervision of the unit and equipment, and the people using it at all times.

What about insurance?

We have public liability insurance which would cover accidents which were our fault, such as equipment failure or failing to install a unit properly. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times.

Do I need to keep the blower running?

Yes, the blower must be running constantly whilst the bouncy castle, slide or inflatable is in use. If there is a sudden change in weather and there is strong winds or heavy rain just switch off the blower and let the unit deflate.

How much does it cost in electricity to run a bouncy castle?

It costs approximately £1 to run a bouncy castle or slide all day.

Do you give a discount if I hire a more than one bouncy castle?

Yes, contact us to arrange a discount for multiple hire